Gigmax Privacy Policy
Thank you for choosing Gigmax! Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.
By accessing or using our website and services, you agree to the terms of this Privacy Policy.
1. Scope
This Privacy Policy applies to information collected through:
- Our website (gigmax.in or associated domains),
- Customer portals,
- Mobile applications,
- Offline interactions when related to service delivery.
Throughout this document, “Gigmax,” “we,” “us” and “our” refer to Gigmax Communications Pvt Ltd.
We are committed to respecting your privacy and protecting your Personal Information in accordance with applicable laws and regulations.
2. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technology. When changes are made, we will update the “Last updated” date above and, where required by law, notify you.
Your continued use of our website or services after changes are posted constitutes your acceptance of the changes.
3. Information We Collect
We collect information that you provide directly as well as information that’s automatically collected when you interact with our services.
A. Personal Information
Personal information refers to data that can identify you as an individual. This may include:
- Full name, gender, date of birth,
- Contact information (email, phone number, postal address),
- Account details and service preferences,
- Payment and billing information (including bank/card data collected securely through payment partners),
- Customer service communications, support requests, and feedback.
We collect Personal Information to deliver services, process transactions, and communicate with you.
4. How We Use Your Information
We use your information to:
- Validate and process your service requests and payments;
- Provide customer support and resolve queries;
- Improve our website, products, features, and services;
- Personalize your experience and recommend services;
- Send service-related notifications and offers (where permitted);
- Comply with legal and regulatory obligations;
- Detect, prevent, and address fraud or security issues.
5. Sharing Your Information
We may share your information in the following circumstances:
- With our affiliates and partners where necessary to provide services;
- With third-party service providers who perform functions on our behalf (e.g., payment processors, analytics services);
- To comply with legal requirements, court orders, law enforcement, or government requests;
- To protect the rights, property, or safety of Gigmax, our users, or others.
In all cases, we ensure appropriate safeguards are in place to protect your data.
6. Cookies and Tracking Technologies
We and our service providers may use cookies, web beacons, scripts, and similar technologies to collect information about:
- How you interact with our site,
- Your device and browser,
- Usage patterns for analytics and performance improvements.
These technologies help enhance your experience by tailoring content and improving site functionality. Most browsers allow you to manage cookie preferences.
7. Location Information
If you enable location services on your device, we may collect and use location data to provide enhanced functionality (e.g., service availability checks). Location data collected without personal identifiers will be treated as non-personal information.
8. Information Retention
We retain your Personal Information only as long as necessary to:
- Fulfil the purposes described in this Privacy Policy,
- Comply with legal obligations,
- Resolve disputes, or enforce agreements.
Once the information is no longer needed, we securely delete or anonymised it.
9. Access, Correction & Deletion
You may request access to the personal information we hold about you and ask for it to be corrected or deleted, subject to applicable laws and any legal retention requirements.
Note that certain requests may be denied if:
- They conflict with legal obligations,
- They risk others’ privacy,
- They are technically infeasible.
To submit a request, contact us at the details below.
10. Third-Party Websites & Services
Our website may contain links to third-party sites, apps, or services that are not controlled by Gigmax. Their privacy practices are governed by their own policies, and we are not responsible for their actions.
We encourage you to review third-party privacy policies before interacting with them.
Queries and Complaints:
We are committed to protect your personal information collected and processed by us and look forward to your continued support for the same. In case of any feedback or concern regarding protection of your personal information, or any privacy-related feedback or concerns you may contact info@gigmax.in
12. Email Opt-Out
You can opt out of receiving promotional emails from us at any time by following the unsubscribe instructions in our emails or contacting us at info@gigmax.in
Even if you opt out, we may still send you service-related and transactional communications about your account and services.
